Invoice FAQ

The invoice can be paid by banktransfer using the IBAN and BIC/SWIFT in the top right corner of the invoice. For transfers in other currencies than NOK, you can use Google's Currency converter online.

We only have postpay agreements, where you pay for passages already registered.

Please contact us or www.autopassferje.no to check if your ferry agreement is registered correctly.

On some ferries one passage is mentioned twice on the invoice;

1. The ferrypassage without tollpassage and included VTA/MVA.

2. The tollpart of the passage without VAT/MVA.

The totalprice is both lines combined.

The monthly rule is per calendar month between 1st and 31st each month. We invoice per balance and you may therefore receive an invoice for a longer period, or inbetween two periods of your monthly rule. You can view your passages on Self Service.

No, we use Avtalegiro, E-faktura, EHF, DigiPost and post.

For foreign customers invoice is sent by post, and viewable on Self Service.

Balance over -10.000,- Invoiced approx. every 14th day.

Balance over -200,- Invoiced approx. every 30th day.

Balance over -8,- Invoiced approx. every 65th day.

Contact our customer service via post or our contactform.

In the case of payment after the due date, late payment interest is calculated in accordance with the applicable law.

We will no longer invoice deposit for the tag, but invoice a monthly fee of 5 Nok per month starting April. If you don't have any passages the fee will be invoiced every 5 months.

For existing customers with paid deposit, we will deduct 5 Nok from the paid deposit until it's used up, unless a termination of agreement is received.

If the tag is returned, the remaining deposit will be added to the agreements balance. If you don't wish to send the tag in return, please inform customer service so that we can terminate your agreement.

Click here to see how this is mentioned on your invoice.